Troubleshooting your account
First, check which service you are using. Your Strictly Models portal and platform accounts may have different login details. Use the correct password recovery route if needed, and check your email for account notices.
A missing webcam tab is different from a blank camera preview. For missing access, read the account-status guide. For a device problem, follow the camera and microphone checklist instead.
Check devices and connections
Review browser permissions, selected devices and your internet connection. Then close other apps using the camera or microphone. Keep the exact error message so the team can understand what happened.
When to contact support
If the checks do not resolve the issue, send your platform, username, device and browser details. Include the time of the problem and remove private information from screenshots. Never share passwords, reset links or one-time codes.
For a delayed payout, use the payment guides in our Help Centre rather than changing technical settings.