What should I do if my payment has not arrived?

If you have a missing payment, first check your request status, payout amount and registered bank details. The checklist below explains what to send the accounts team if your payment is overdue.

Missing payment checklist

1. Confirm that you submitted a payment request and met the £50 minimum.
2. Sign in to your Strictly Models account and check the request status and registered bank details.
3. If the payment is overdue, send the accounts team a support ticket with the request date, amount and relevant platform.

Check the expected payment run

Read our payout timing guidance to understand processing targets and cut-offs. The team can check your request against the payment records.

Keep financial information private

Do not share passwords or full bank details in public messages. Use the account support route for questions about your payment.

If Streamate pays you directly, check the payment status with Streamate. Its direct payments follow its own arrangements.

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