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If your account is awaiting verification, check your inbox and junk folder for a message from the registrations team or platform. It should explain what information or checks are outstanding.
Checklist for an account awaiting verification
- Check that your application is complete.
- Supply clear, readable images of the requested documents.
- Follow the verification-photo instructions for your account, including any requested reference number or date.
- Complete email verification if requested.
Follow the current instructions
Requirements can differ between platforms. Use the instructions supplied for your application rather than copying an old example image.
If you are unsure what to send, contact the registrations team before submitting more documents. Read our ID guidance for related information.
Check email verification
See how to verify your email if the confirmation message is missing. Approval still depends on completing the required account checks.
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